Skip to main content

Vice President of Client Services

Vice President of Client Services

< Back to Job Search

  • Hybrid
  • London
  • Competitive Salary + Stock / Benefits £ / Year

Vice President of Client Services

London (Hybrid) – Competitive Salary + Stock / Benefits

Company Overview:

My client is a dynamic and innovative digital marketing agency who are experts in digital transformational work, helping businesses solving their marketing and business problems connecting with consumers and reinventing complex consumer led communication briefs. My client specialises in providing cutting-edge thinking that drive growth, enhance customer experiences, and streamlines operations. As we continue to expand our client portfolio, we are seeking a talented and strategic leader to join the business as the Vice President of Client Services.

Position Overview:

As the VP of Client Services, you will play a pivotal role in ensuring the success and satisfaction of our clients in terms of the delivery of their projects. You will lead a high-performing delivery team, foster strong client relationships, and drive operational excellence to maximise efficiency and profitability.

Responsibilities:

Client Relationship Management:

  • Build and maintain strong, trust-based relationships with key clients.
  • Understand client needs and objectives, aligning our services to exceed expectations.
  • Act as the primary point of contact for escalated client issues, ensuring swift resolution.

Strategic Planning:

  • Contribute to the development of the company’s overall strategic plan around revenue growth and new business wins .
  • Provide insights and recommendations based on client feedback, industry trends, and competitive analysis.

Client Satisfaction and Retention:

  • Monitor client satisfaction metrics and implement strategies to enhance overall satisfaction.
  • Proactively identify opportunities to expand service offerings and strengthen client relationships

Team Leadership:

  • Lead and inspire a cross-functional delivery team, including Account Managers, Project Managers, and Client Support staff.
  • Provide guidance, mentorship, and professional development opportunities to enhance team performance

Operational Excellence:

  • Develop and implement processes to ensure the delivery of high-quality services on time and within budget.
  • Identify areas for improvement and drive initiatives to enhance operational efficiency.
  • Collaborate with internal teams to optimize project workflows and resource allocation.

Financial Management:

  • Collaborate with Finance and Sales teams to develop and manage client budgets and forecasts.
  • Drive profitability by optimizing resource allocation and identifying opportunities for upselling and cross-selling.

Client Satisfaction and Retention:

  • Monitor client satisfaction metrics and implement strategies to enhance overall satisfaction.
  • Proactively identify opportunities to expand service offerings and strengthen client relationships.

Qualifications:

  • Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.
  • Proven experience in a similar role within a digital led media, marketing or creative agency
  • World class strategic client services leadership skills
  • Demonstrated success in leading high-performing client services teams.
  • Strong understanding of digital marketing comms, digital technologies, trends, and the ability to communicate complex technical concepts to non-technical stakeholders.
  • Exceptional communication and interpersonal skills at all levels.
  • Strategic thinker with the ability to drive results and make data-driven decisions.

If you are a dynamic leader with a passion for client satisfaction, operational excellence, and driving business growth, we invite you to apply for the position of Vice President of Client Services at my client’s business.

Upload your CV/resume or any other relevant file. Max. file size: 39 MB.

Job Overview
Offered Salary
Competitive Salary + Stock / Benefits Per YEAR
Job Location
London
Job Type
Hybrid
Consultant

Hussain Chowdhury

Director