Technical Account Manager – AI, AI Search and Generative Search Platform

Up to $160k base + Bonus (Some Flexibility)

**It’s a remote role however you must be based on the East coast of the the USA

The Company

This company is at the forefront of AI and every company is going to need a platform like this!

The platform provides a comprehensive API suite, enabling developers to construct artificial intelligence-driven search engines for unstructured data.

An AI search engine specializing in unstructured data offers Retrieval Augmented Generation (RAG) as a service (RAG-as-a-service).

This solution addresses the challenges associated with building an in-house RAG system, which involve complexities like data management, continuous operation, integration with existing systems, and cost considerations. The service provides a comprehensive and end-to-end solution tailored for enterprises, ensuring 100% data security and privacy.

Exciting Bits:

• They’re a European start up expanding into the US, they have another senior person in the US
• They have clients onboard as well as funding, more funding on its way and are backed by great VCs
• The platform has lots of features and is very powerful

The Role

This is a technical role, focused on being the technical face of the company with clients as well as being the relationship owner and spotting commercial opportunities:

• You will be the primary point of contact for newly won clients
• Onboarding new customers, starting with just before they sign ensuring they feel confident it will be a smooth onboarding process and after they sign the contract getting them onboard the platform with training and support
• Day to day relationship management
• Retain and renew the accounts – working closely with the sales team to identify cross/up sell opportunities withing the existing client base
• Resolve technical issues, debugging, implementing APIs, custom coding in the front end
• Be the bridge between the client and internal technical teams
• Continuous client education
• Reporting – track and analyse KPIs and report back on number to the team
• As a start up you’ll be helping write onboarding process and playbooks

You

• You are a mix of technical and client facing, you must have experience with APIs and writing solutions in Python and Javascript
• Ideal backgrounds are anyone from AI, Generative AI, Rag-as-a-service, Large Language Model’s and similar complex solutions
• You’ll likely be in a technical account management, technical client services, onboarding, pre-sales, solutions consultant, solutions engineering, technical customer success role or an even more technical role like software development and looking to move into a more client facing role
• If you come from account management or customer success you will need to be great Python and Javascript
• Experienced, knowledgeable and interested in Generative AI and LLMs
• You aren’t afraid to get stuck and help with issues, holding the clients hand and making sure everything runs smoothly
• Based on the east coast of the United States with the right to work there

Get in touch at Swaran@ultimateasset.com to find out more